Our contributions significantly propelled Pacific Blue Cross’s digital transformation and product rollouts:

Multi-Product Test Delivery: I spearheaded comprehensive QA efforts for three critical solutions:

IPWeb: Managed testing for this web intake platform, covering legacy products including Health, Dental, and Group Insurance.

Travel Insurance: Led both web and mobile application testing, meticulously verifying functionality and integration, including the backend Customer Service Representative (CSR) system.

Critical Illness: Served as the Acting Test Lead from project initiation through Minimum Viable Product (MVP) delivery, managing the full QA lifecycle for this flagship product.

Agile Transformation Support: I actively supported PBC’s organizational transition to SAFe Agile methodologies. This involved the successful implementation of Kanban-style planning, sprint-based delivery models, and iterative testing practices, enhancing team velocity and responsiveness.

Rules Engine Verification: A core responsibility was leading the rigorous validation of the Travel Insurance Premium Rules Engine. This ensured absolutely accurate premium outputs based on diverse user parameters such as age, gender, and health risk profiles, which was critical for precise policy pricing.

RPA Familiarity: I collaborated with teams actively exploring Robotic Process Automation (RPA) solutions, specifically utilizing Blue Prism. Our team offered crucial QA perspectives on automation validation techniques and assisted in identifying suitable use cases for RPA implementation.

Mobile App Testing: I led the comprehensive QA for the Travel Insurance mobile app. This focused intensely on verifying premium calculations, ensuring seamless UI/UX consistency across devices, and confirming robust integration with backend systems.

Test Strategy & Execution: I authored detailed, requirement-based test plans, precise test cases, and robust traceability matrices, primarily utilizing Azure DevOps (formerly MSTF). I effectively managed user stories, defined clear acceptance criteria, and streamlined test execution workflows.

Stakeholder & Defect Management: I successfully conducted weekly defect triage meetings, coordinating efficient vendor resolution cycles and providing clear, executive-level test status reports. I played a central and active role in both the planning and facilitation of User Acceptance Testing (UAT) and System Integration Testing (SIT) phases.

Gap Analysis & Documentation: I meticulously reviewed design documentation against established requirements to proactively identify potential testing gaps early in the lifecycle. This proactive approach ensured comprehensive test coverage and effectively mitigated project risks through thorough pre-execution quality reviews.