Selected Leadership Experience
Pacific Blue Cross
Digital Insurance Platform & Agile Delivery Transformation
Supporting digital insurance products and delivery modernization in an environment serving more than 500,000 members.
2017–2019
Insurance / Enterprise Technology
- Digital insurance products
- Premium rules engine
- Microsoft .NET applications
- CI/CD release and production support
- Azure DevOps
- Blue Prism RPA
Selected Leadership Experience
Pacific Blue Cross
2017–2019
Context
The situation
The engagement involved digital insurance platforms, enterprise application delivery, Agile transformation and automated claims-related workflows.
Three mission-critical insurance products had to be delivered while the delivery model itself was changing, with a premium rules engine processing more than $50M in annual premiums at the centre of the environment.
The work
What the work involved
The role connected quality assurance with delivery change across three mission-critical insurance products.
- Delivery modelAdoption of SAFe Agile delivery practices led using Kanban-style iterations.
- Rules engineRegression and defect verification around the premium rules engine.
- Test managementAzure DevOps test management implemented.
- Automation assuranceRPA testing using Blue Prism for automated claims-processing workflows.
- Release validationTesting and production validation of Microsoft .NET applications within CI/CD release and production-support activities.
Technology environment
Systems and practices in scope
Insurance / Enterprise Technology
- Digital insurance products
- Premium rules engine
- Microsoft .NET applications
- CI/CD release and production support
- Azure DevOps
- Blue Prism RPA
Outcomes
Verified proof points
500,000+
Members in the environment the products supported
- 35%Improvement in delivery velocity following SAFe adoption
- 25%Improvement in test-case traceability and defect-resolution time with Azure DevOps test management
What this experience demonstrates
Where the experience applies
- Digital Platform Delivery
- Agile Transformation
- Quality Engineering
- Automation Assurance
- Release Validation
From experience to practice
Where this experience connects to ZA today.
Connected capability
Quality Engineering
Find delivery risk before it becomes operational risk.
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Relevant solution
Quality Engineering & Test Assurance
Build quality into technology delivery through functional, integration, business-process, regression and readiness assurance.
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Start a conversation
Bring a complex technology challenge into focus.
Whether the challenge sits in transformation, integration, quality, automation or delivery, start with the environment and outcome that matter.