Current ZA Engagement

Tatem Telecom

Telecom Platform Operations & Technology Support

Supporting the technology environment behind an operating telecommunications business.

Client since 2022

Telecommunications / Technology Operations

  • VoIP
  • PBX
  • Telecommunications software
  • Billing systems
  • Customer technology operations
Abstract copper-toned artwork for the Tatem Telecom engagement.

Current ZA Engagement

Tatem Telecom

Client since 2022

Context

The situation

Telecommunications businesses depend on more than the communications platform itself. Operational reliability also depends on the systems around:

  • VoIP services
  • PBX environments
  • Customer billing
  • Telecom applications
  • Customer service operations
  • Ongoing software support

The work

What the work involved

Since 2022, ZA Technologies has managed and supported the technology and operational systems associated with Tatem Telecom's VoIP business. The work continues after implementation: keeping the systems the business relies on supported and operating day to day.

  • VoIP environmentManagement and support of the technology environment behind the VoIP business.
  • PBXSupport for PBX solutions.
  • BillingClient billing technology and operational support.
  • Telecom softwareSupport for telecommunications software.
  • OperationsOngoing technology operations across the systems required to keep the business operating.

Technology environment

Systems and practices in scope

Telecommunications / Technology Operations

  • VoIP
  • PBX
  • Telecommunications software
  • Billing systems
  • Customer technology operations

Outcomes

Verified proof points

What this experience demonstrates

Where the experience applies

  • Technology Delivery
  • Managed Technology Operations
  • Telecom Software Support
  • Business-Critical Systems Support
  • Billing Operations Technology
  • Operational Reliability

From experience to practice

Where this experience connects to ZA today.

Connected capability

Technology Delivery

Keep complex technology initiatives aligned and moving.

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Relevant solution

Technology Delivery & PMO

Create structure, visibility and coordination across requirements, teams, vendors, dependencies, risk and readiness.

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Start a conversation

Bring a complex technology challenge into focus.

Whether the challenge sits in transformation, integration, quality, automation or delivery, start with the environment and outcome that matter.

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